Ambifold

Help

Help and guides

What to do when something looks wrong in Ambifold, how updates work, and how to reach us. From version 0.3.0-beta.3, Ambifold's tray menu opens this page with Help & guides.

When something looks wrong

Report a problem

In Ambifold, choose Report a problem… in the tray menu (from version 0.3.0-beta.3). Write what happened, and add your email address if you'd like an answer. Include diagnostics adds the app's versions, settings, the state of your folder pairs and its recent log, with no file or folder names, email addresses, sign-in data or paths; Show what is sent shows you exactly what goes. Nothing is sent until you press Send. The privacy policy says what happens to a report.

You can also email support@ambifold.com. Include the version info (on the settings page, About › Copy version info) and, if you like, the diagnostics file (About › Save diagnostics…).

Health reports are not problem reports. If you turn them on (from version 0.3.0-beta.3, on the settings page under Health reports), the app sends us anonymous counts once a week, such as how syncing went. We can't tell who sent one, so we can't answer it: to get help, report a problem or email us. The privacy policy lists what a health report holds.

Guides