Payments and cancelling
Paddle, our reseller, runs the billing. In Paddle's customer portal you can change your card, download invoices, or cancel a yearly subscription. The link is in every email Paddle sent you about your purchase, or you can look up your purchase with your email address at paddle.net.
Cancelling stops the next renewal; Pro stays until the end of the year you paid for. To get money back instead, see the refund policy.
Lost your licence code?
Enter the email address you bought Pro with. If it matches a purchase, we email the licence code to the address you bought with, usually within 10 minutes. If you bought more than one licence with it, the email lists every code that still works.
Moving Pro to another computer
- On the new computer, open Pro › Enter a code in Ambifold. Pro works on up to three computers.
- If all three are in use, the app lists them, and you pick one to replace.
- Reinstalled Ambifold on the same computer, or deleted its settings? Choose Pro › Restore on this computer and enter your licence code when it asks: on the same computer, this doesn't use up another of your licence's computers. After reinstalling Linux itself, enter your code too.
- Giving a computer away? First choose Pro › Remove Pro from this computer on it.
Anything else
Write to support@ambifold.com. We never ask for your card details. What we keep about your licence is in the privacy policy.